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How The Munson Group Consolidated Tech Vendors to Streamline Operations and Serve Up Instant Results
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- Client The Munson Group
- product instant tips
- client since 2025
One Platform For Instant Tip Disbursements
One Platform For Instant Tip Disbursements
The Challenge
For restaurant operators, managing payments is like juggling too many plates at once. Cash tip payouts, multiple payroll systems, and separate vendors for paycards and tips can create operational chaos. The Munson Group, a Sonic Drive-In and Buffalo Wild Wings franchisee with 1,200+ employees across 33 locations knew this challenge all too well. Munson’s leadership team was facing several operational pain points:
Fragmented Systems: Two payroll platforms, multiple vendors for paycards and tips and no single source of truth.
Cash Shortages: Busy shifts often left managers scrambling to cover cash for tip payouts.
Hidden Costs: High vendor fees and administrative overhead chipped away at margins.
Scalability Issues: Adding new entities meant layering on more complexity, not less.
Hidden Costs: High vendor fees and administrative overhead chipped away at margins.
Employee Frustration: Staff waited hours or even until the next day to receive tips.
The Solutions
Fragmentation is common in the restaurant industry. But sticking with legacy systems or single-point vendors is like keeping outdated equipment in your kitchen: it slows service, frustrates staff, and limits growth.
Munson selected Instant Financial, integrated with AllianceHCM, to consolidate tip payouts and employee paycards into a single system. This also resulted in streamlined reporting, the elimination of cash headaches and a better employee experience.
The Results
Streamlined Operations and Elevated Employee Experience
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Hour Dedicated Support
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Entities Using Instant
Increase in Employee Satisfaction
By implementing Instant for digital tips, Munson streamlined operations across 33 locations and over 1,200 employees. Instant’s seamless integration with AllianceHCM eliminated manual processes, multiple logins, and cash-handling headaches—freeing managers from keeping cash on hand and reducing administrative work. Employees gained instant access to their tips, improving satisfaction and retention, while leadership benefited from simplified reporting, consolidated technology, and dedicated support that felt like an extension of their own team.
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