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How Church's Chicken Addressed Employee Financial Stress with Instant
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- Client Church's Chicken
- product instant tips
- client since 2020
Addressing Employee Financial Stress
Addressing Employee Financial Stress—Church’s Chicken
The Challenge
At Church’s Chicken, hourly employees—team members—make up majority of the workforce.
It’s a competitive landscape, where most quick service restaurants pay approximately the same hourly wage. Karen Viera, SVP Chief People Officer, was researching for an employee benefit that would reflect how the company values their team members. She learned t hat the #1 issue causing financial stress was not having enough emergency saving for unexpected expenses.*
The Solutions
At Church’s Chicken, hourly employees—team members—make up majority of the workforce.
It’s a competitive landscape, where most quick service restaurants pay approximately the same hourly wage. Karen Viera, SVP Chief People Officer, was researching for an employee benefit that would reflect how the company values their team members. She learned t hat the #1 issue causing financial stress was not having enough emergency saving for unexpected expenses.*
Church’s was adamant their employees were not burdened by fees. After analyzing several EWA providers, it became clear that Instant Financial’s Instant Pay program was aligned with Church’s values and requirements.
With Instant Pay, employees have an option to receive half of their earned wages the next day after their shift—at no charge. Church’s Chicken branded the Instant Pay offering “Work Today. Get Paid Tomorrow”, which became a valuable recruitment tool.
With Instant Pay, employees have an option to receive half of their earned wages the next day after their shift—at no charge. Church’s Chicken branded the Instant Pay offering “Work Today. Get Paid Tomorrow”, which became a valuable recruitment tool.
The Implementation
Church’s launched the Instant Pay program in 2019. Instant Financial lead customized training at the time of rollout for each market leadership team, provided in-store collateral, manager and cardholder support, documents and videos for references. Instant Pay program in 2019.
The Results
“Our restaurant turnover improved significantly this year, even during a pandemic.” Karen Viera
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Church’s Chicken Locations
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Employee Adoption
Increase in Retention
“Technology helps to cultivate and energize current and future employees, while simultaneously driving engagement and retention.
I feel good about implementing Instant Financial – it’s a program that provides flexibility and control without cost to our employees.” Daniel Krieger
*PwC study in the 8th annual Employee Financial Wellness Survey.
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